Cookie Policy

Last updated: December 28, 2019

 

Red Maple Professional Coaching (hereafter referred to as Company) uses cookies on this website. By using the Company website, you consent to the use of cookies.

 

Our Cookies Policy explains what cookies are, how we use cookies, how third­ parties we may partner with may use cookies, your choices regarding cookies and further information about cookies.

 

What are cookies?

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the COP or a third­ party to recognize you and make your next visit easier and the COP more useful to you. Cookies can be "persistent" or "session" cookies.

 

How we use cookies

When you use and access the Company, we may place a number of cookies files in your web browser. We use cookies for the following purposes: to enable certain functions of the Company, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioural advertising. We use both session and persistent cookies on the Company and we use different types of cookies to run it.

 

Essential cookies.

We may use essential cookies to authenticate users and prevent fraudulent use of user accounts. We use the following essential cookies: 

Cookie Name: ForceFlashSite

Duration: Session

Purpose: When viewing a mobile site (old mobile under m.domain.com) it will force the server to display the non-mobile version and avoid redirecting to the mobile site

Cookie Name: hs

Duration: Session

Purpose: Security

Cookie Name: smSession

Duration: Persistent (Two days or two weeks)

Purpose: Identifies logged in site members

Cookie name: XSRF-TOKEN

Duration: Session

Purpose: Security

Cookie name: sv

Duration: Persistent (Two years)

Purpose: Identifies unique visitors and tracks a visitor’s sessions on a site

 

Cookie name: SSR-caching

Duration: Session

Purpose: Indicates how a site was rendered. 

 

Cookie name: smSession

Duration: Persistent (Two weeks)

Purpose: Identifies logged in site member

 

Third­ party cookies

In addition to our own cookies, we may also use various third­ parties cookies to report usage statistics of the COP website, deliver advertisements on and through it, and so on. We use the following third party cookies: 

Cookie name: TS*

Duration: Session

Purpose: Security

 

Cookie name: TS01******* (where x is replaced with a random series of numbers and letters)

Duration: Session

Purpose: Security

 

Cookie name: TSxxxxxxxx (where x is replaced with a random series of numbers and letters)

Duration: Session

Purpose: Security

 

Cookie name: TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters)

Duration: Session

Purpose: Security

 

What are your choices regarding cookies?

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

 

Where can your find more information about cookies?

You can learn more about cookies and the following third­ party websites here:

● AllAboutCookies: http://www.allaboutcookies.org/

● Network Advertising Initiative: http://www.networkadvertising.org/ 

Privacy Policy

Last updated: December 28, 2019

Acknowledgement and Acceptance of Terms: 

Red Maple Professional Coaching is committed to protecting your privacy. This Privacy Policy sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing www.redmaplecoaching.com, you acknowledge and fully understand our Privacy Policy, and freely consent to the information collection and use practices described in this Privacy Policy.

 

Information We Collect and How We Use It: 

Red Maple Professional Coaching collects certain information from and about its users three ways: directly from our web server logs, cookies, the user including in response to surveys, enrolment to mailing list and requests for additional information.

a. Web Server Logs

When you visit our website, we may track information to administer the site and analyze its usage. Examples of information we track may include:

  • Your internet protocol address

  • The kind of browser and/or computer you use

  • The number of links you click within the site

  • The province or country from which you accessed the site

  • The date and time of your visit

  • The name of your internet service provider

  • The web page you linked to our site from

  • The pages you viewed on the site

Our website uses Google Analytics to collect information about how visitors use our website. We anonymize this data at the point of collection and automatically delete user and event data that is older than two years.

b. Use of Cookies

Red Maple Professional Coaching may use cookies to personalize or enhance your user experience. More information on how cookies work, what cookies we use and why can be found in our Cookie Policy.

c. Personal Information of Users

Visitors to our website may be permitted to register to purchase products and services. When you register, we will request some personal information such as name, email, telephone number and/or other relevant information. If you are purchasing an item, we may request financial information. Any financial information we collect is used solely to bill you for the item you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.

 

We will not disclose personally identifiable information we collect from you to third parties without your permission, except to the extent necessary, including:

  • To fulfill your service requests for products or services;

  • To protect ourselves, our customers or our vendors from liability, or to defend our rights, including investigations of fraud or misconduct;

  • To third parties who have agreed in writing to maintain such information in confidence and use such information solely in performance of services to us;

  • To respond to legal process or comply with law, including subpoenas;

  • To entities under common ownership or control with us or to our owners; or

  • In connection with a merger, acquisition or liquidation of the company.

 

Use of Web Beacons or GIF Files: 

Red Maple Professional Coaching web pages may contain electronic images known as web beacons – sometimes also called single-pixel gifs – that allow us to count users who have visited those pages. Red Maple Professional Coaching may include web beacons in promotional email messages or newsletters in order to determine whether messages have been opened and acted upon.

Some of these web beacons may be placed by third party service providers to help determine the effectiveness of our advertising campaigns or email communications. These web beacons may be used by these service providers to place a persistent cookie on your computer. This allows the service provider to recognize your computer each time you visit certain pages or emails, and compile anonymous information in relation to those page views, which in turn enables us and our service providers to learn which advertisements and emails bring you to our website and how you use the site. Red Maple Professional Coaching prohibits web beacons from being used to collect or access your personal information.

 

Where we store your personal data: 

All information that you provide to us is stored on our secure servers, and we will take reasonable steps to protect your information in accordance with this policy, including (without limitation):

  • Installing a secure firewall;

  • Using anti-virus protection software;

  • Encrypting data; and

  • Carrying out regular back-ups.

All data sent via website forms is passed through a third party relay service and deleted after 30 days.

Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to the Site; and any such transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

 

Accessing Web Account Information: 

We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by contacting us via email to our support attendant: info@redmaplecoaching.com

 

Your rights: 

You have the following rights under law in respect of your personal information:

  • The right to be informed about the collection and use of your personal information;

  • The right of access to your information to verify the legality of our use of it;

  • The right to request that inaccurate or incomplete information about you is rectified;

  • The right to request the deletion or removal of your information where there is no further reason for us to use it;

  • The right to restrict the use of your information;

  • The right to obtain and reuse the information that we have about you for your own purposes;

  • The right to object to certain uses (such as for marketing purposes); and

  • The right not to be subject to a decision that has a legal effect on you that has been based on an automated decision.

 

How to Correct, Update, or Delete Your Information: 

If you would like to: access, correct, amend or delete any personally identifiable information we store about you, register a complaint, or simply want more information, contact us at info@redmaplecoaching.com

How do I withdraw my consent?

If after you opt-in or after having not initially taken an opportunity to opt-out, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@redmaplecoaching.com.

 

How We Protect Information: 

We use commercially reasonable procedures to protect the personal information that we collect from you against loss, theft and misuse, as well as unauthorized access, disclosure, alteration and destruction. We have developed and implemented and continue to maintain and monitor a written information security program applicable to all records containing personal information. This security program is appropriate to the size, scope and type of our business, the resources available to us, the amount of stored data, and the need for security and confidentiality of the personal information we store. No security system is impenetrable. We cannot guarantee the security of our databases or the security during transmission to us of the information you supply over the internet. You can help us by taking precautions to protect your personal information when you are on the internet, and only disclose information that you want made public. Change your passwords often using a combination of letters and numbers, and make sure to use a secure web browser.

 

For the purposes of this Privacy Policy, personal information may be transferred to, processed, stored and accessed by us, our affiliates and third parties in Canada and in other jurisdictions where we or they operate. Courts and other authorities in these jurisdictions may, in certain circumstances, be entitled to access your personal information. By using this website, you consent to this transfer, processing, storage and access of your personal information in and/or outside of the jurisdiction in which you reside.

 

Children Under 18: 

We do not specifically market to or knowingly collect personal information from children under 18 for marketing purposes. Because some information is collected online, it may not appear to be the personal information of a child under 18. If a child under 18 submits personal information to us, and we learn that the personal information is the information of a child under 18, we will attempt to delete the information as soon as possible. If you are under 18, please do not register for any of our services or provide us any information about yourself (such as your name, email address or phone number).

 

Changes to this Privacy Policy: 

Red Maple Professional Coaching has the discretion to occasionally update this Privacy Policy. When we do, we will also revise the updated date at the top of this Privacy Policy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of this service constitutes your agreement to this Privacy Policy and any updates.

 

Translations: 

This Privacy Policy is executed in English. You agree and acknowledge that you have reviewed this Privacy Policy in English. To the extent that any translations of this Privacy Policy are provided, they are solely for convenience and are of no binding effect. The English language version of this Privacy Policy shall control.

 

Contacting Us:

If you have questions regarding this Privacy Policy, its implementation, failure to adhere to this Privacy Policy and/or our general practices, please contact us at info@redmaplecoaching.com.  

 

Red Maple Professional Coaching will use commercially reasonable efforts to promptly respond and resolve any problem or question.

Terms of Use Policy

Last updated: December 28, 2019

Red Maple Professional Coaching and/or its affiliates and subsidiaries (hereafter “Company”) reserve the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, Company grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.

Privacy Policy

Before you continue using our website we advise you to read our privacy policy regarding our user data collection. It will help you better understand our practices.

Company reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes;  (4) to terminate access of any user in its sole discretion, for any reason or no reason.

Warranty Disclaimer

THIS SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SITE-RELATED SERVICE, IS PROVIDED “AS IS”, WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, SITE-RELATED SERVICES, AND HYPERLINKED WEBSITES.

 

COMPANY, ITS AFFILIATES, SUBSIDIARIES, LICENSORS AND SPONSORS ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES, CONTENT, OR INFORMATION CONTAINED WITHIN THE SITE, AND/OR ANY HYPERLINKED WEBSITE. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, AND/OR HYPERLINKED WEBSITES IS TO STOP USING THE SITE AND/OR THOSE SERVICES.

Although Company attempts to ensure the integrity and accurateness of the Site, it makes no guarantees whatsoever as to the correctness or accuracy of the Site. It is possible that the Site could include inaccuracies or errors, and that unauthorized additions, deletions, and alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform Company so that it can be corrected. Information contained on the Site may be changed and or updated without notice. In the event of inaccurate price or description of a product, Company will contact the customer with accurate information and/or price difference if the product has been purchased.

Content

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel”, and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to Company with all rights reserved, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. All other trademarks, service marks and logos used in this Site are the trademarks, service marks or logos of their respective owners.

Company may have trademarks, services marks or registered trademarks of Company. Company’s proprietary marks may not be used in connection with any product or service that is not provided by Company in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Company.

Except as expressly provided in these Terms of Use, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, or distributed in any way (including “mirroring”) to any other computer, server, Website or other medium, for publication or distribution or for any commercial enterprise, without Company’s express prior written consent.

Your Use of the Site

You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy, or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. Company reserves the right to bar any such activity.

You may not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any Company server, or to any of the services offered on or through the Site, by hacking, password “mining” or any other illegitimate means.

You may not probe, scan or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of Company.

You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or Company systems or networks, or any systems or networks connected to the Site or to Company.

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person’s use of the Site.

You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to Company on or through the Site or any service offered on or through the Site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of Company or others.

You may not use this Site for any abusive or illegal purpose. You may not harm others in any way. You may not use the Site to perform any form of bullying, threatening, cyberstalking, intimidation, or any other type of harassment. Company reserves the right to contact appropriate legal authorities in the event that you are suspected to have performed such actions.

We always appreciate your feedback or other suggestions, but you understand that we may use your feedback or suggestions without any obligation to compensate you for them (just as you have no obligation to offer them).

You may not use the Site in a manner that: (1) infringes on any third party’s intellectual property or proprietary rights, or rights of publicity or privacy; (2) violates any law, statute, ordinance or regulation; (3) is defamatory, trade libelous, threatening, unlawfully harassing, indecent, abusive, obscene, or contains child pornography; (4) that you know contains Viruses; (5) that you know will materially damage, disable, overburden or impair the Site or any other party’s use of the Site; or (5) that you know contains links to any sites that do any of the aforementioned prohibited acts. In addition, you are prohibited from using the Site to send spam, either directly or indirectly.

Company does not assume responsibility for the accuracy, completeness, safety, innocuousness, slanderous nature of, legality or applicability of anything posted, displayed, linked, uploaded, recorded, broadcast or otherwise made available by any user.

 

Notwithstanding anything within this provision or these Terms of Use, Company reserves the right to suspend or terminate any user’s account with or without notice to said user for any reason, at the sole discretion of Company.

Links to Other Sites

This Site may contain links to other independent third-party Web sites (“Linked Sites”). These Linked Sites are provided solely as a convenience to Site visitors. Such Linked Sites are not under Company’s control, and Company is not responsible for and does not endorse the content of such Linked Sites, including but not limited to any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites. In addition, a hyperlink to a non-Company Website does not mean that Company endorses or accepts any responsibility for the content or the use of the linked site. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature.

Proprietary Rights

All copyrights to elements and graphics are retained by Company with all rights reserved. No other use is hereby authorized.

It is illegal to reproduce or distribute copyrighted material without the permission of the copyright owner.

Limitation of Liability

Except when prohibited by law, in no event will Company be liable to you for any indirect, consequential, exemplary, incidental, or punitive damages, including lost profits, even if Company has been advised of the possibility of such damages.

Notwithstanding the other provisions of these Terms of Use, if Company is found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the Site or any Content, the aggregate liability of Company shall in no event exceed One Hundred CAD Canadian dollars CAD$100.00. Some jurisdictions do not allow limitations of liability, so the foregoing limitation may not apply to you.

Indemnity

You agree to indemnify, defend and hold Company, its affiliates and their officers, directors, shareholders, predecessors, successors in interest, employees, agents, licensors and service providers (“Indemnitees”) harmless from any demands, loss, liability, claims, or expenses (including attorneys’ fees) made against Indemnitees by any third party due to or arising out of or in connection with your use of the Site.

 

Violation of These Terms of Use

Company may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Site, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Company’s rights or property, or the rights or property of visitors to or users of the Site, including Company’s customers. Company reserves the right at all times to disclose any information that Company deems necessary to comply with any applicable law, regulation, legal process or governmental request. Company also may disclose your information when Company determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.

You acknowledge and agree that Company may preserve any transmittal or communication by you with Company through the Site or any service offered on or through the Site, and may also disclose such data if required to do so by law or Company determines that such preservation or disclosure is reasonably necessary to (1) comply with legal process, (2) enforce these Terms of Use, (3) respond to claims that any such data violates the rights of others, and or (4) protect the rights, property or personal safety of Company, its employees, users of or visitors to the Site, and the public.

You agree that Company may, in its sole discretion and without prior notice, terminate your access to the Site and/or block your future access to the Site at any time, for any reason or no reason. You also agree that any violation by you of these Terms of Use will constitute an unlawful and unfair business practice, and will cause irreparable harm to Company for which monetary damages would be inadequate, and you consent to Company obtaining any injunctive or equitable relief that Company deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies Company may have at law or in equity.

If Company does take any legal action against you as a result of your violation of these Terms of Use, Company will be entitled to recover from you, and you agree to pay, all reasonable attorneys’ fees and costs of such action in addition to any other relief granted to Company. You agree that Company will not be liable to you or to any third party for termination of your access to the Site as a result of any violation of these Terms of Use.

Notification of Claimed Copyright Infringement

Company respects and expects its users to respect the rights of copyright holders. On notice, Company will act appropriately to remove content that infringes the copyright rights of others. If it is believed that any content uploaded infringes upon existing copyrights, owners or any agent should report it to Raechel Pefanis at info@redmaplecoaching.com

Void Where Prohibited

Although access to this Site is accessible worldwide, not all features, products or services discussed, referenced, provided or offered through or on the Site are available to all persons or in all geographic locations, or appropriate or available for use outside Canada. Company reserves the right to limit, in its sole discretion, the provision and quantity of any feature, product or service to any person or geographic area. Any offer for any feature, product or service made on the Site is void where prohibited. If you choose to access the Site from outside Canada, you do so on your own initiative and you are solely responsible for complying with applicable local laws.

No Unlawful or Prohibited Purpose

As a condition of your use of this Site, you warrant to Company that you will not use the Site for any purpose that is unlawful or prohibited by these Terms of Use.

Entire Agreement

These Terms of Use constitute the entire agreement between Company and you pertaining to the subject matter of this Agreement. In its sole discretion, Company may modify these Terms and Conditions by posting the revised version on this Site and you agree that each visit by you to this Site is a new transaction governed by the terms of use linked on this Site at that time.

Red Maple Coaching & Counselling Services 

41 Erb Steet East / Waterloo, Ontario / N2J 1L7

519-221-6632

info@redmaplecoaching.com

Cookie Policy / Privacy / Terms of Use

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